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Terms of service

Terms of Service

These Terms of Service (hereinafter referred to as “these Terms”) govern the use of the online shop “THE TOE” operated by Mavie Co., Ltd. (hereinafter referred to as “the Company”), including browsing the Site, purchasing products from the Site, and any related services (hereinafter referred to as “the Service”).

Users of the Site (hereinafter referred to as “Users”) are required to fully agree to these Terms and comply with them when using the Site.
If there are service-specific terms not covered in these Terms, those terms shall apply.

Article 1 (Application)

  • These Terms apply to all relationships between Users and the Company regarding the use of the Service.

  • The Company may establish additional rules or provisions regarding the use of the Service (hereinafter referred to as “Individual Provisions”). Regardless of their title, such Individual Provisions are considered part of these Terms.

  • In the event of any conflict between these Terms and Individual Provisions, the Individual Provisions shall take precedence unless otherwise specified.

Article 2 (User Registration)

  • To use the Service, applicants must agree to these Terms, apply for registration through the method specified by the Company, and the Company must notify the applicant of approval for registration, thereby completing the registration.

  • The Company may refuse registration if it determines that any of the following applies, without obligation to disclose the reasons:

    • Providing false information during the registration application

    • Having previously violated these Terms

    • Other circumstances in which the Company deems registration inappropriate

Article 3 (Management of User ID and Password)

  • Users are responsible for managing their own User ID and password.

  • Users may not transfer, lend, or share their User ID or password with third parties under any circumstances. The Company considers any login with a matching User ID and password as being performed by the registered User.

  • The Company shall not be liable for any damages resulting from the use of User IDs and passwords by third parties, except in cases of intentional misconduct or gross negligence by the Company.

Article 4 (Purchase Agreement)

  • A sales contract is established when a User applies to purchase a product and the Company notifies the User of acceptance. Ownership of the product transfers to the User upon delivery.

  • The Company may cancel the sales contract without prior notice if any of the following applies:

    • The User violates these Terms

    • Delivery cannot be completed due to an unknown address or long-term absence

    • Trust between the Company and User is deemed compromised

  • Payment methods, delivery methods, cancellation procedures, and return procedures shall follow separately established Company policies.

Article 5 (Payment Methods)
Users shall pay for products using the payment methods listed in the “Specified Commercial Transactions Act” section on the Site.

Article 6 (Refunds and Returns)
Refunds and returns shall be handled according to the Site’s “Refund Policy.”

Article 7 (Product Delivery)
Product delivery shall be handled according to the Site’s “Shipping Policy.”

Article 8 (Intellectual Property Rights)
Copyright and other intellectual property rights for product images and other content (hereinafter “Content”) provided through the Service belong to the Company and/or rightful Content providers. Users may not reproduce, redistribute, modify, or otherwise use the Content without permission.

Article 9 (Prohibited Acts)
Users shall not:

  • Violate laws or public order and morals

  • Engage in criminal activity

  • Infringe on copyrights, trademarks, or other intellectual property rights contained in the Service

  • Damage or disrupt the Company’s servers or networks

  • Use information obtained through the Service for commercial purposes

  • Interfere with the operation of the Service

  • Attempt unauthorized access

  • Collect or store personal information of other users

  • Impersonate other users

  • Provide benefits directly or indirectly to anti-social forces related to the Service

  • Engage in other acts deemed inappropriate by the Company

Article 10 (Suspension of Service)

  • The Company may suspend or interrupt all or part of the Service without prior notice if any of the following occurs:

    • Maintenance or updates of computer systems

    • Natural disasters or other force majeure events

    • Accidents affecting computers or communication lines

    • Other circumstances in which the Company deems Service provision difficult

  • The Company shall not be liable for any damages or losses incurred by Users or third parties due to service suspension or interruption.

Article 11 (Usage Restrictions and Deletion of Registration)

  • The Company may restrict use of the Service or delete User registration without notice if:

    • Terms are violated

    • False information is found in registration

    • Credit card provided for payment is invalid

    • Payment obligations are not fulfilled

    • User does not respond to Company communications for a certain period

    • No use of the Service for a certain period

    • Other circumstances deemed inappropriate by the Company

  • The Company shall not be liable for damages incurred by Users due to actions taken under this Article.

Article 12 (Withdrawal)
Users may withdraw from the Service by following the designated withdrawal procedure.

Article 13 (Disclaimer and Limitation of Liability)

  • The Company does not guarantee that the Service is free of defects, errors, or infringements affecting safety, reliability, accuracy, completeness, effectiveness, security, or suitability for specific purposes.

  • The Company shall not be liable for any damages incurred by Users through the use of the Service. Consumer contract laws may override this disclaimer for consumer contracts. Even then, the Company shall not be liable for indirect or special damages.

  • The Company fulfills delivery obligations by contacting Users and shipping to the designated delivery address. The Company is exempt from liability if products cannot be received due to User actions such as refusal, absence, or unknown address.

  • The Company is not responsible for transactions, communications, or disputes between Users or third parties.

Article 14 (Service Changes)
The Company may change or discontinue the Service without notice and shall not be liable for any resulting damages.

Article 15 (Changes to Terms)
The Company may modify these Terms at any time without notice. Continued use of the Service after modification constitutes acceptance of the revised Terms.

Article 16 (Handling of Personal Information)
Personal information obtained through the Service shall be handled in accordance with the Company’s Privacy Policy.

Article 17 (Notices and Communication)
All notices or communications between Users and the Company shall follow the Company’s prescribed methods. The currently registered contact information is considered valid unless the User submits a change in the prescribed manner. Notifications are deemed delivered upon transmission.

Article 18 (Prohibition of Rights Transfer)
Users may not transfer or assign rights or obligations under these Terms without prior written consent from the Company.

Article 19 (Governing Law and Jurisdiction)

  • These Terms shall be governed by Japanese law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

  • Any disputes shall be subject to the exclusive jurisdiction of the court with jurisdiction over the Company’s head office.

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