Legal notice

Merchant
Kabushiki Kaisha mavie

Address
101, 7-1-5 Minami-Aoyama, Minato-ku, Tokyo, Japan

Person in Charge
Aya Shirakura
白倉あや

Customer Support (Business Hours: Weekdays 10:00–17:00)
customer-support@thetoe.life

Sales Price
The sales price is the displayed amount (including tax/ displayed price).
Please check the product detail page for shipping fees.

Payment Timing and Methods
Payment Methods
Credit card, Apple Pay, Google Pay, and Shop Pay are available.
Payment is confirmed at the time of placing the order.

Special Terms for Returns
We do not accept color or size changes, or exchanges for other products due to customer preference.
If there is a defect with the product, please contact us within one week of receipt.
After contacting customer support, please return the product using cash-on-delivery shipping.

Products returned more than one week after delivery or products that have been used are not eligible for returns or exchanges.
Thank you for your understanding.

Exchanges
Due to stock and shipping constraints, we cannot guarantee a replacement product.
If the item is out of stock, we will process a refund instead.
After contacting customer support, please return the product using cash-on-delivery shipping.

Returns
We cannot accept returns for customer reasons (e.g., wrong size, mistaken order, different image).

Eligible for Return

• Contacted us via the inquiry form within one week of receipt

• Unused, unwashed

• All tags, letters, and included items are intact

After contacting customer support, please return the product using cash-on-delivery shipping.

Delivery Timing
Orders will be shipped within 5 days of confirmation (excluding weekends and holidays).

※ For pre-order products: Shipping will be within 5 days after preparation (excluding weekends and holidays).